Privacy Policy

This Privacy Policy explains how Azend LLC ("Azend," "we," "us," or "our") collects, uses, shares, and protects information when you visit our website, subscribe to our newsletter, or place an order. By using our website, you agree to the practices described here.

1
Information we collect

We collect the following categories of information:

• Contact and identity information — your name, email address, phone number, and billing/shipping address when you create an order or contact us.
• Order information — the products you purchase, order value, order reference numbers, and related transaction details.
• Payment information — payment card and billing details are collected and processed directly by our payment processor, Stripe. Azend does not receive or store your full card number, CVV, or expiration date. We may receive limited confirmation details (such as the last four digits, card brand, and payment status).
• Newsletter and marketing information — if you subscribe, your email address (and any preferences you provide) is stored and processed through our email provider, Brevo, to send updates, offers, and discount codes.
• Form submissions and communications — messages, requests, and details you submit through forms on our site are logged so we can respond and keep records of your requests.
• Technical and usage information — IP address, browser type, device information, pages viewed, and similar data collected automatically through cookies and server logs.

2
How we use your information

We use the information we collect to:

• Process, fulfill, and ship your orders and provide order support;
• Communicate with you about your order, requests, or questions;
• Send newsletters, promotions, and discount codes if you have subscribed (you can unsubscribe at any time);
• Provide certificates of analysis, lot documentation, and other requested materials;
• Prevent fraud, secure our systems, and comply with legal and tax obligations;
• Operate, maintain, and improve our website and services.

3
How we share information

We do not sell your personal information. We share information only with service providers who help us operate our business, and only as needed to perform their services:

• Stripe — payment processing. Card data is handled by Stripe under its own privacy terms; Azend never stores your full card details.
• Brevo — email delivery (order confirmations and newsletters) and marketing-list management.
• Zoho — hosting and delivery of our order and support email (such as orders@azendresearch.org) and customer-support ticketing.
• Shippo — shipping label generation and rate/tracking services.
• Shipping carriers (such as USPS and UPS) — to deliver your order and provide tracking.

We may also disclose information when required by law, to enforce our Terms of Service, to protect our rights or the safety of others, or in connection with a business transfer (such as a merger or sale of assets).

4
Cookies and consent

Our website uses cookies and similar technologies to keep the site functioning, remember your cart and preferences, understand how the site is used, and support marketing. You can control or disable cookies through your browser settings, though some features may not work properly if you do. Where required by applicable law, we will request your consent for non-essential cookies.

5
Data retention

We retain personal information for as long as needed to fulfill the purposes described in this policy, including to complete transactions, provide support, and meet our legal, accounting, and tax obligations. Order records may be retained for the period required by applicable law. Newsletter data is retained until you unsubscribe or request deletion.

6
Data security

We use reasonable administrative, technical, and organizational measures designed to protect your information. Payment processing occurs through Stripe's secure, PCI-compliant systems. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7
Your rights and choices

Depending on where you live, you may have the right to:

• Request access to the personal information we hold about you;
• Request correction or deletion of your personal information;
• Opt out of marketing emails (use the unsubscribe link in any newsletter, or contact us);
• Request a copy of your information in a portable format.

Visitors in the EU, UK, and California may have additional rights under the GDPR, UK GDPR, and the CCPA/CPRA — including the right to object to or restrict certain processing, the right to non-discrimination for exercising your rights, and the right to lodge a complaint with a supervisory authority. We will honor applicable rights requests as required by law.

8
Children's privacy

Our website and products are intended only for adults aged 21 and over. We do not knowingly collect personal information from anyone under 21. If you believe a minor has provided us information, please contact us so we can remove it.

9
Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. Material changes may be communicated through our website or by email where appropriate.

10
How to contact us

To exercise your rights or ask questions about this policy, contact us at:

• Email: orders@azendresearch.org
• Phone: (305) 417-8272
• Mail: Azend LLC, Miami, Florida, USA